Terms & Conditions

PAYMENTS

We accept Credit Card and Debit Card payments via Shopify and Paypal. Cards we accept (MasterCard / Visa / Amex).

The goods will not be delivered until the customer's funds that have been paid to Anzu Limited have cleared in full.

WHOLESALE

Please check the Wholesale page for all wholesale terms and conditions.

YOUR ORDER

Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Anzu Limited monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Anzu Limited reserves the right to decline orders for bulk or high value purchases. In the event that your order is declined, you shall receive a full refund. Product images are for illustrative purposes only.

RETURNS AND EXCHANGES POLICY

For world-wide destinations, our refund and exchange policy lasts 14 days, under EU distance selling regulations. In accordance with EU Distance Selling Regulations, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods.

This guarantee does not apply to the supply of goods made to the customer's own specification (personalised and bespoke goods), such as all limited edition prints, bespoke stationery or any other bespoke item.

If you wish to cancel an order under these terms, first contact us by post or email and then return your products unopened and in perfect condition within 14 days of receiving your parcel. To complete your return, we require a receipt or proof of purchase. You will need to return the entire order at your cost, unless demonstrated faulty, if you have already received them.

Defects or any other discrepancies should be reported to us by email at info@anzu.co.uk no later than 14 days upon receipt of item(s). If notification is not received within this period, we shall be under no liability whatsoever in respect of such claim.

To be eligible for a refund or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

There are certain conditions where a return or exchange cannot be granted:

-Any item not in its original condition, damaged or missing parts for reasons not due to our error

-Any item that is returned more than 14 days after delivery

- Any item that is bespoke or limited edition


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of the necessary checks and you still have not received your refund yet, please contact us at info@anzu.co.uk


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@anzu.co.uk and send your returned goods to:

ANZU LTD

MOORLAND VIEW

BROOKE ROW

STOCKSBRIDGE

SHEFFIELD

S36 5AP

UNITED KINGDOM


Shipping

To return your product, you should mail your product to:

ANZU LTD

MOORLAND VIEW

BROOKE ROW

STOCKSBRIDGE

SHEFFIELD

S36 5AP

UNITED KINGDOM

You will be responsible for the shipping costs of returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning items, until the goods reach our head offices, they are your responsibility. Please ensure you package goods well, to prevent any damage. If you are shipping items over £50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not accept responsibility for packages lost in transit.

UNDELIVERED ITEMS

We will deliver the goods to the delivery address specified when you placed your order, please be accurate when you give us your address details as we will not be liable if the address you have given is incorrect. In the case that your package is undelivered and returned to us, we will consider this as a return and your order will be cancelled.

CONTACTING US

Please contact us by post or email:

ANZU LTD

MOORLAND VIEW

BROOKE ROW

STOCKSBRIDGE

SHEFFIELD

S36 5AP

UNITED KINGDOM

Email: sales@anzu.co.uk

UNLAWFUL OR PROHIBITED USE

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Anzu Limited or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

WEBSITE TERMS OF USE

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Anzu Limited owns the copyright in all materials and images on this site,.

COPYRIGHT

All contents and information on this site including without limitation text, graphic and images, is the property of Anzu Limited or the property of their respective owners and is protected by United Kingdom copyright laws.

TRADEMARKS

All trademarks that appear on this site are the property of their respective owners.

ABOUT

We reserve the right to change our Terms and Conditions at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this web site.

We reserve the right to refuse any order.

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shop@athenaprocopiou.com or mailing us at:

ANZU LTD

MOORLAND VIEW

BROOKE ROW

STOCKSBRIDGE

SHEFFIELD

S36 5AP

UNITED KINGDOM

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google analytics:

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at shop@athenaprocopiou.com or by mail at:

ANZU LTD.

[Re: Privacy Compliance Officer]

MOORLAND VIEW

BROOKE ROW

STOCKSBRIDGE

SHEFFIELD

S36 5AP

UNITED KINGDOM